How to Cancel an Amazon Order and Get a Refund

You should never let the upkeep of your Amazon Seller Account take precedence over the upkeep of any other part of your business. Before any shipping arrangements are finalized, either the customer or the seller on Amazon has the option to cancel the order.

Sometimes Amazon makes it almost too simple to place an order. We’ll walk you through the steps necessary to cancel your order and obtain a refund if you’ve made a mistake or simply changed your mind. In this article, we’ll discuss Amazon’s cancellation policy and the time frame in which you can expect a refund, forever answering the question, “If you cancel an Amazon order is it refunded?” Take a look below to find out!

How to Cancel an Amazon Order and Get a Refund

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The Ground Rules

Before we go into the cancellation process, let’s have a look at how Amazon handles cancellations in the different phases of an order.

Amazon may not have begun processing your order if you ordered it within the last 20 minutes or even an hour. Your credit card won’t be charged until the company actually sends your order, so if you cancel before that happens, you shouldn’t have to worry about being charged.

Amazon warns that once an order has entered the processing phase, it cannot be canceled. It is possible that your order will ship even if you try to cancel it (though this is less likely).

Once an order has been dispatched, it cannot be canceled. You can still send it back though, so don’t fret. Even if the package has been opened, you can still return the items to Amazon for a full refund in most situations.

The Basics of Order Cancelation

The steps you need to follow if you want to cancel your order are relatively simple. They are:

  • To cancel an order, head to Your Orders and click on it.
  • Click on Cancel Items
  • If you’re specifically looking to cancel seller orders, make a beeline for Request Cancellation, instead. If the “Request Cancellation” button has disappeared, you should get in touch with the vendor for further instructions. Click on the  Contact Third-Party Sellers button.
  • To remove an item from your order, just uncheck the box next to it. Select everything you want to erase from your order and hit delete.
  • When you’re done with the options you’ve chosen, select Cancel Selected.

You will see a confirmation screen when you submit the canceling request. There will also be a notification in Your Account’s Messages section. Visit the Canceled Orders section of Your Orders to double-check that the order was successfully canceled.

Amazon may have already dispatched your order if you do not see the option to cancel it next to the order you wish to cancel. Click on Your Orders, then Package Tracking, and finally Cancel this delivery to cancel your shipment. If this isn’t possible, you can either reject the delivery or send it back through the Amazon website.


Does Amazon Refund Buyers for Cancellations?

A canceled order from Amazon will be refunded. If you cancel an order before it ships, you will receive a full refund immediately. After an order has been delivered, you can cancel it by returning the item to Amazon and receiving a refund for the price of the item minus the shipping cost.

Keep in mind that Amazon will not automatically issue a refund for any canceled orders. If Amazon finds that the cancellation was made in bad faith, they reserve the right to refuse any payment difficulties that may arise. How does all of that work? We will discuss that in the next section.

Understanding Amazon’s Refund Policy

Regardless of who canceled an order, Amazon merchants must issue refunds. However, this only applies if the orders have not already been shipped when they are canceled. The seller may also grant a refund in the following circumstances:

  • Customers were sent faulty products.
  • A purchased item did not match the listing’s description.
  • The item the vendor was selling has been discontinued.

Amazon will issue a full refund only if the returned item is unused and in its original packaging. You will not be charged for an Amazon-fulfilled order until it has shipped.

Cancellation fees may be deducted from your refund by some businesses. The fact that Amazon does not charge you anything more if you need to cancel an order is a major perk. When you cancel an order on Amazon, the money is returned instantly.

Getting refunded after shipping

In this section, we look at the oft-wondered thought, “If I cancel an item on Amazon what happens?” After placing an order, buyers have roughly 30 minutes to change their minds. Cancellations will not be accepted for orders that have already been sent. If a buyer requests a cancellation after 30 minutes, however, you must get in touch with them to let them know that shipping has already begun. However, if a customer is unhappy with their purchase, they can send it back.

It’s too late to cancel an order once it’s been dispatched, but that doesn’t mean you have to keep it. In the event that your order does not come as expected, you receive the incorrect item, or you simply change your mind before the item arrives, you can usually return it for a full refund.

The first step is to access your Amazon orders page through either the Amazon website or the Amazon mobile app. Locate the purchase you need to cancel. Select the “Return or Replace Items” option on the computer. Select the order, and then select “Return or replace items” at the bottom of the screen on a mobile device.

Choose the products you wish to return and then select an explanation for your decision. Please proceed by selecting the “Continue” option. Choose your preferred refund method on the next page. You may request a refund to your credit card or Amazon account, depending on which you want.

To print a return label and complete the return procedure, click “Continue” once more and then follow the on-screen instructions. When this is done, you’ll have a period of time during which you can get a complete refund for any things you no longer want.

If you wish to return something you bought on Amazon, you should know that you only have around a month from the date of purchase to do so.

Can you get refunds for digital items?

Digital purchases are handled differently than tangible products. You may usually quickly receive a refund if you make an accidental purchase. You generally won’t be able to get a refund if you buy a book, movie, or other digital item and then decide you don’t like it.

Visit the Your Orders page on Amazon from any device to request a refund for an erroneous download. Select Digital Orders and look for the erroneous purchase.

When you do, click the link that says something like “Cancel Your Order or Return for a Refund” and provide an explanation if you like. If you are unable to cancel the order, then you have missed the deadline for returning the item. Getting in touch with customer support would be your best chance here. Keep in mind that if you regularly return digital orders, Amazon may restrict your capacity to do so.

How long does it take to get a refund?

Your refund may take longer or shorter to arrive at your bank account than the original payment method. Typically, it takes anywhere from three weeks to a month.

Amazon’s typical refund period for each payment type is listed below:

  • The Amazon A-to-Z Guarantee refund process can take up to a week.
  • Up to 10 business days for SNAP, debit cards, and bank accounts.
  • One to five business days for credit card or Amazon gift card purchases.
  • Up to 30 days using a prepaid credit card.

In any case, you shouldn’t worry that your cash will vanish forever or that it would take too long to process. If, however, you did cancel an Amazon order and have not yet received a refund, please email This should facilitate a speedy return of your money.

Checking the Status of Your Refund

You can track your refund on Amazon in the same way that you track your canceled items. Start by navigating to Amazon’s “Your Orders” section.

Find the order you wish to cancel, then click “View Return/Refund Status.” If you click “View Order Details” next to the order in question, you’ll be able to see where your refund stands.

You can check the progress of your refund at the very end of the “Order Summary” page.

Amazon Auto-Cancelation

Amazon will unexpectedly cancel your order sometimes. It’s annoying, and you may feel lost and confused. This can happen due to one of the following reasons:

  • Maybe the products have sold out. It’s common for Amazon to run out of popular items because of overwhelming customer demand.
  • They think the client is trying to pull some sort of scam on them. This may occur if the buyer provides false information, such as a stolen credit card number or an erroneous mailing address.
  • The incorrect shipping address or incorrect price may be to blame.

If Amazon has canceled your order, you have a few options. If you need additional information, calling customer support may help. To discover if others have had a similar experience and for recommendations, you may also visit the Amazon forums.

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Why Cancellations Matter to a Seller

To keep their Amazon seller accounts in good standing, merchants must limit their cancellation rate (CR) to a minimum. A seller’s cancellation rate is calculated as the percentage of orders that were canceled in a particular week. This discount is only valid for orders that have been fulfilled by the seller and does not apply to canceled or future orders.

A vendor’s cancellation rate on Amazon must be lower than 2.5% for the seller to continue selling there. Amazon kept a careful eye on the seller accounts that had canceled orders and might potentially suspend them.

To avoid this, sellers should only advertise things for sale on Amazon that they actually have in stock and can ship right away. If your cancellation rate is high, it will have a negative influence on your sales and customer happiness, as well as on the metrics used to measure the performance of your sellers.

Managing the cancelation rate

It is prudent to put money into trustworthy and cutting-edge inventory management software for the purpose of order fulfillment. If you use Amazon’s fulfillment services, you also need to monitor your inventory turnover rate and keep your products in stock at all times in the Amazon fulfillment center.

Using an Amazon managing firm is an option. Organizations supply inventory management and supply chain tools and techniques.

To lower your cancellation percentage, try these other strategies:

  1. If you cannot fulfill orders at the moment, remember to set your Amazon Seller Account to “vacation” status after creating it.
  2. Inform your consumers about cancellations via buyer-seller communication.
  3. Give the customer your explanation for canceling, and ask them to do so.
  4. Always cancel your Amazon order through their regular procedure.
  5. Cancel the order as soon as possible if you are unable to complete it in time. As a result, you’ll have fewer unhappy customers to deal with in the future.
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Selling on Amazon is no joke. Not only do you have to provide quality products, but you also have to minimize returns and have good customer service when it comes to refunds. This is definitely a sector you as the store owner need to keep in mind.

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Written by: Mitchell L.

I work with companies that sell products on platforms such as Amazon, Shopify, Walmart, Ebay, Etsy, etc. I understand that every business is unique and thats why I form genuine relationships with owners so I can help them reach their goals and find success through our working capital solutions.

Cancel Items and Orders: FAQ's

If you decide to cancel an Amazon order before it ships, you’re eligible for a refund. The process is straightforward: go to “Your Orders” on Amazon’s website or app, locate the specific order you want to cancel, and choose the option to cancel.

Once your cancellation request is processed, the amount you paid for the order will be refunded to the original payment method you used during the purchase. It’s important to note that the timing of the refund’s arrival in your account can vary based on your payment method and financial institution policies. Keep in mind that if the order has already been shipped, you might need to initiate a return process to get your money back after the item arrives.

After canceling an order on Amazon, the refund process typically begins immediately. However, the exact time it takes for the refund to appear in your account can vary based on several factors.

For credit and debit card refunds, it often takes about 3 to 5 business days for the refund to reflect in your account. This delay is due to the processing times of your bank or card issuer. In some cases, it might take longer depending on their policies and procedures.

If you used an Amazon gift card for the purchase, the funds are usually returned to your gift card balance promptly, allowing you to use them for future purchases.

Remember that during peak times or due to unforeseen circumstances, there might be slight delays in refund processing. If you have concerns about the timing of your refund, it’s always a good idea to reach out to Amazon’s customer support for further assistance.

Yes, you can definitely cancel an Amazon order before it ships. Simply navigate to the “Your Orders” section on Amazon’s website or app, locate the specific order you wish to cancel, and select the “Cancel items” option. If the order hasn’t yet entered the shipping process, you’ll be able to cancel it and receive a refund.

Eligibility Requirements
  • Owner or majority owner must be a US citizen
  • Must have US bank accounts
  • Have to be selling for at least 1 year
  • Minimum sales per month has to be $15000 USD